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Customer Care


Missing something from your new toy? Need extra parts? Just want to chat? Give us a call, we're happy to help: (866) 319-5900, select option 1, or email us or contact us using our Customer Service Request Form.

We want your experience with getting our products to your home to be seamless, and your enjoyment of them when they arrive to be stellar. Below is information on how to get them there. And, there are copies of downloadable product instructions at the bottom of this page if you misplace yours.

Shipping Policies

Free standard ground shipping for all orders $50 and over.

For items shipped within the contiguous 48 states, the standard shipping rates is $6.95 for the first item, $1 for each additional item. Additional charges may apply for orders shipped to Alaska, Hawaii, Puerto Rico, and APO/FPO addresses.  

All orders ship from our warehouse in Joliet, IL. In-stock orders usually leave the warehouse within 1-2 business days. We do not ship on weekends. You will receive a shipment notification by email with tracking information as soon as your order leaves the warehouse. We make every effort to work within the timeframes below, but keep in mind that inclement weather can increase delivery times, especially in the winter months.


Shipping Methods & Transit Times

Standard Shipping: our standard shipping method for delivery addresses within the 48 contiguous states is UPS Ground, which takes 3-7 business days for delivery from the time an order is placed, including 1-2 days for processing. Please consult the map below for specific transit times after orders leave our warehouse.   Standard shipping for orders with Alaska, Hawaii, Puerto Rico, and APO/FPO shipping addresses will be via the US Postal Service and may take longer for delivery.  


Expedited Shipping:  We offer 2nd Day Air and Next Day Air service via UPS.  Rates are determined based on delivery zip code. Expedited shipping is available for Alaska, Hawaii, and Puerto Rico addresses, but additional fees may apply. We make every effort to ship expedited orders from our warehouse as quickly as possible, but please allow for 1-2 business days for processing when estimating total shipping time. The map below provides a general overview of standard (UPS Ground) shipping times from our warehouse. You may also consult the UPS website to look up the specific transit time. Our warehouse ZIP code is 60431. Remember to add an additional 1-2 business days for order processing when calculating the total number of days to receive your order once it is placed. Note that shipments to Alaska, Hawaii, Puerto Rico, and APO/FPO addresses will be sent via the US Postal Service, not UPS.



Payment Methods

We accept payment for web orders using Visa, Mastercard, Discover, and American Express through the PayPal Payments Pro system. Customers may choose to use their existing PayPal account for payment or simply enter their credit card details at checkout, with no PayPal account required. All transactions placed online use the latest technology to encrypt and protect your information during transit. Credit card processing is performed entirely by PayPal, meaning SmartLab Toys never has access to customer credit card information.

If you choose to place an order by phone, our customer service staff will enter your credit card information into our secure virtual terminal for payment, but will not retain a record of your credit card data. 


Please note that your credit card will be charged in full when you place your order. As discussed in the Shipping Policies section above, we will make every effort to ship your order within 1-2 business days. 


Sales Tax

Sales tax will be added to orders shipped to addresses within Washington State. The exact sales tax assessed will be determined by the shipping address' Zip code at the time of checkout. 


Return Policy

To return items from your order, please contact our customer service department at or call us at 866-319-5900 and select option 1. You will be provided with a Return Merchandise Authorization (RMA) number, as well as the return shipment address. Please note that you will be responsible for the return shipping costs. Once your return is received, a credit will be issued to the credit card used for payment of the original order. Shipping charges will not be refunded.*If for some reason your package arrives damaged, please call or email us right away to arrange for an exchange.


International Orders

If you're interested in ordering from outside the U.S., please contact us at


Your Account

If you're a registered user of, this is the place for you to check the status of current orders, cancel orders that haven't shipped, access your order history, change account information and edit your shipping addresses. If you wish to register, click here. If you are already registered, log in


Privacy & Security

Your privacy and security online is very important to us, so we have developed a policy to explain how we use the information we collect about you; how you can instruct us if you wish to limit the use of that information; our gathering techniques; and the procedures we have in place to safeguard your privacy. Please click here to view our Privacy Policy. 


Product Instructions

If you've misplaced your product instructions, just click a link below to download a PDF version. The files below are in Adobe PDF format and require Adobe Reader to view and/or print. You can download Adobe Acrobat Reader for free by clicking here. 



Amazing Squishy Brain

Glitter Spa Lab

Squishy Human Body

Bath Fizzy Lab

House of Fashion Design Studio 

Stars and Planets

Blast-Off Rocket

Indoor-Outdoor Microscope

Wallscapes Flower Garden

Blast-Off Rocket Racer 

Indoor-Outdoor Science Lab

Weird & Wacky Contraption Lab 

Bug Playground

Inside Out! The Human Body

You-Build-It RoboBug 

Car Design Studio

It's Alive! T. rex

You-Build-It RoboXplorer 

Custom Car Design Shop

ReCon 6.0 Programmable Rover

You-Track-It Weather Lab

Custom Rides Design Studio

Remote Control Rocket

Extreme Secret Formula Lab

Rock Fashion Studio


Fashion Designer 

Snap Fashion Jewelry Studio


Fashion Studio

Space Exploration


Fiber Optics Lab 

Sprout House