Online: Chronicle Books carries SmartLab products for purchase online: [click here to see available products]

Phone: Please call 800.759.0190 to order direct via Hachette Book Group.

How to Order - Wholesale

Wholesale orders may be placed directly with SmartLab via mail, phone, fax, or email. To place a wholesale order through your local sales representative, please consult our national or international sales representative organizations lists.

800.759.0190 by Phone
800.286.9471 by Fax
order.desk@hbgusa.com by email

Library/School Orders: Library and school orders earn a 20% discount and are shipped FOB, Lebanon, Indiana.

Examination Copies: Please call 800.759.0190 for more information.

Opening Orders:
Opening orders are $350 minimum. New accounts must submit New Account Application including Tax ID Number/EIN, Resale/Business License Number and four trade references. For Net 30 Terms, please supply bank and trade references. Wholesale prices are available to qualified resellers only.

Reorders and Minimum:
$120 minimum.

Terms and Payment:
SmartLab® extends credit terms. To establish credit please send resale number, bank information, and four trade references. SmartLab® may review credit terms at any time. Accounts over 30 days will incur a 5% penalty and a 1.5% per month finance charge. Accounts over 60 days will be required to pre-pay on future orders. Accounts over 90 days will be turned over to a collection agency. Returned checks will incur a $50 fee.

Shipping:
SmartLab® will endeavor to ship within 72 hours of the required shipping date. Rush orders for same day shipping must be received by noon EST, FOB Lebanon, Indiana. All orders are shipped via UPS.  Orders may incur a small additional handling fee.

Claims:
Shortages, defective merchandise, and billing questions must be reported in writing to SmartLab® within 10 days of receipt of order. Damage claims must be reported to the carrier and to SmartLab® within seven days of receipt of shipment.

Changes and Cancellations:
Order changes and cancellations must be received 15 business days before the Customer’s requested ship date. Otherwise, shipping costs and restocking fees may apply.

Backorders:
Items temporarily out of stock are placed on backorder and will ship as they become available, unless otherwise specified on this form or by written notice from SmartLab®.

Returns:
All sales are final, except for damaged or defective goods. All product returns must be preceded by contact with SmartLab® support staff. The Customer or End User may make contact. SmartLab® Customer Support will attempt to resolve any problems. For SmartLab® Customer Support, please call 866-319-5900 or email orders@smartlabtoys.com. You may also connect to Customer Support via our web site, www.smartlabtoys.com.

Shipments returned without a return authorization number (RA#) will not be accepted. Reseller must also specify, in writing, the specific reason for which the product is being returned. Returns of incomplete products (for example, without all components) will not be accepted. SmartLab® will not reimburse any expenses for returned products other than the full wholesale cost of the product.

Other Conditions:
Prices and specifications may change without notice. SmartLab® reserves the right to technical alterations. Confirm price and availability with a purchase order. All sales are final according to conditions as outlined on the invoice.

Agreement:
Customer accepts SmartLab® Terms and Conditions as written on this page by 1) placement of an order, 2) shipment of goods per a purchase order, or 3) receipt of goods by Customer. These Terms and Conditions apply to all orders placed with SmartLab® using this form or otherwise.